In connection with the return of goods purchased from SA Premium ApS via premiumgin.dk, according to the new law, you yourself bear the risk for the goods, until it is in the hands of SA Premium IVS. If the package goes missing or breaks during transport, you are responsible for the product yourself. In addition, SA Premium ApS is not obliged to reimburse the additional costs associated with, if you as a consumer have chosen a different and more expensive form of delivery than the standard delivery which SA Premium IVS has offered.
SA Premium ApS is also no longer obliged to refund the payment fee from the payment provider that you as a consumer have paid in connection with the purchase.
If you regret the purchase, the item must be sent to:
SA Premium ApS
c/o Mammen & Drescher A/S
Oldenvej 10 A
You can also cancel the purchase by giving clear notice and delivering it in person to the above address against prior agreement.
We neither accept parcels without distribution nor parcels sent by cash on delivery.
Right of complaint
When you shop at premiumgin.dk of course you have 24 months right of complaint if there is a fault with the product. This means that you can either get the product exchanged, the money back or a discount on the price, depending on the specific situation.
The right to complain may be limited by the product's natural shelf life. The product's shelf life date appears on the packaging.
If the product is to be replaced in kroner and øre, please include information about the fault, your order number and your account number when the product is returned.
It is of course a requirement that the complaint is justified, and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.
The complaint must of course be made within a "reasonable time" after the defect or defect has been found. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will of course refund your (reasonable) shipping costs.
We reserve the right for out-of-stock items and any errors and typos on the webshop's prices.
Complaint options - overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: firstname.lastname@example.org